At CACUSA by Taitus, each piece of jewelry is handcrafted and personalized just for you. If your piece arrives with a manufacturing defect, we will repair or replace it at no cost within the first 48 hours. Because these are made-to-order pieces, we cannot accept returns or exchanges for other reasons.
Our pieces are not generic stock products: they are designed and crafted especially for you, with your personalization details (name, date, initials, message, material, size or color chosen). Because each one is unique to the person who ordered it, it cannot be resold or returned to inventory, so all sales are final.
We ask you to carefully review all the details before confirming your purchase. If you have any questions, message us on WhatsApp and we'll be glad to advise you.
Your satisfaction matters to us. If your piece arrives with a manufacturing defect or there was an error attributable to us, contact us within 48 hours of receiving the order, attaching clear photos of the product. We'll review the case and, if applicable, repair or replace your piece at no additional cost.
After the first 48 hours, that manufacturing-defect coverage no longer applies — but that doesn't mean you're on your own. If your piece needs cleaning, has tarnished, or the plating has worn with use, message us on WhatsApp: we'll guide you on how to care for it and what your options are.
Have questions before buying? We're here to help.
Message us on WhatsApp